- We reserve the right to refuse any order.
- California State sales tax of 9.75% applies to all orders shipped to addresses within California State.
- We reserve the right to refuse any order.
- All sale items are final sale. No returns or exchanges are excepted on these items.
- Orders are processed and shipped within 4 business days.
- Orders placed after 3 P.M. PST will begin to process on the following business day.
- Orders are processed and shipped Monday to Friday.
- Processing time does not include package transit times.
- Rush Orders: If you require that your order be processed and shipped on the same day please contact us to verify it is possible.
Shipping Policy
- We reserve the right to refuse shipping any item.
- We ship only to the following locations: the contiguous 48 states.
- For Alaska and Hawaii order, please contact us for shipping quote.
- Exact delivery times for Hawaii and Alaska cannot be guaranteed. Please allow extra time for delivery.
- We do not ship to P.O. Box addresses, APO, or FPO addresses.
- Shipping times do not include the time it takes process your order.
- If a package is undeliverable, it will be sent back to us. We will then issue a credit for only the products.
- If you require your order delivered by a certain date, you must include that information in your order.
Delivery Times
- Delivery times do not include the time to process your order.
- FedEx Ground deliveries (to commercial addresses) occur from Monday to Friday, except during holidays. Ground times are not guaranteed.
- FedEx Home Delivery (to residential addresses) occur from Tuesday to Saturday except during holidays. Ground times are not guaranteed.
- USPS deliveries occur Monday - Saturday except on holidays.
Return Policy
- A Return Authorization Number (RAN) must be obtained before sending any items back. All non-authorized return packages will be refused and sent back to you.
- All Return Authorizations requests must be made within 7 days of receiving your shipment. All returns must be received within 10 days of having the RMA # issued.
- Sale items are final sale and cannot be returned.
- A restocking fee of 20% applies to ALL returned items.
- Items must be returned in unused, undamaged, sellable condition, determined by chaircoverdecor.com, to receive credit.
- A copy of the Return Authorization must be included with your return. Failure to include this will delay processing of your return.
- All packages returned must have the Return Authorization Number clearly written on ALL visible sides of the package. If it is not visible your package will be refused.
- Please save the tracking numbers for packages you are shipping back to us. We are not responsible if your package is lost in transit.
- You may use any shipping agent you like to ship your return back to us. We recommend FedEx or UPS as they provide real-time tracking of all shipped packages.
- You will be notified via email once your return is received and processed. Please allow 3-5 business days after this email to see the credit applied to your account.
Broken / Incorrect / Exchange Item Policy
- If an item is received broken or incorrect, you must submit a claim within 3 days of receiving your shipment.
- Claims are processed in 1-2 business days.
- You may exchange items in your order that are returnable. You must contact us within 7 days to arrange for an exchange.
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20% restocking fee is waived for all exchanges. The customer is responsible for shipping the items back.
Privacy Policy
- Information submitted to chaircoverdecor.com is never sold or reported to any outside party. It is used to facilitate an enjoyable user experience during your time spent on our site.
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The information tracked on our site is used to further enhance our web site and your shopping experience.
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